We have created simple, intuitive and easy to use tool
Classify, respond and follow up customer interactions on a single place
Easy way to schedule and publish content on social media
Get your social customer conversation into your CRM
All the key features you need in one tool!
Receive all your interactions (comments, mentions, private messages) from all of your Facebook fan pages, Twitter accounts as well as Email addresses in a single place.
Classify interactions based on tags
Classify and assign questions or comments to you other team members based on the tags you define. This enables you to respond and follow up effectively sales leads, support requests or complaints, as well as analyze customer behavior.
Schedule and preview content
Schedule, preview and publish your content individually or simultaneously for your different accounts on Facebook or Twitter , and soon other social media networks.
Aklienta also offers you the possibility to create draft content and gives you an option to specify who should review and authorize it before it is published.
With Aklienta you have the full customer conversation in one place assigning them to other colleagues or teams. Make sure you don´t miss any question, sales lead or customer complaint!
Link your followers with their profiles in your CRM
Aklienta gives you the possibility to link social media profiles and email address to their customer IDs in your CRM system. You can get to build a truly 360 customer view to provide a superior customer experience, follow up and develop sales leads and customer tickets.