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 Improve customer service and simplify social media management

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We have created simple, intuitive and easy to use tool

Classify, respond and follow up customer interactions on a single place

Easy way to schedule and publish content on social media

Get your social customer conversation into your CRM

All the key features you need in one tool!

Central Inbox

 

Receive all your interactions (comments, mentions, private messages) from all of your Facebook fan pages, Twitter accounts as well as Email addresses in a single place.

Classify interactions based on tags

 

Classify and assign questions or comments to you other team members based on the tags you define. This enables you to respond and follow up effectively sales leads, support requests or complaints, as well as analyze customer behavior.

Schedule and preview content

 

Schedule, preview and publish your content individually or simultaneously for your different accounts on Facebook or Twitter , and soon other social media networks.

Aklienta also offers you the possibility to create draft content and gives you an option to specify who should review and authorize it before it is published.

Customer conversation

 

With Aklienta you have the full customer conversation in one place assigning them to other colleagues or teams. Make sure you don´t miss any question, sales lead or customer complaint!

Link your followers with their profiles in your CRM

 

Aklienta gives you the possibility to link social media profiles and email address to their customer IDs in your CRM system. You can get to build a truly 360 customer view to provide a superior customer experience, follow up and develop sales leads and customer tickets.

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