by Dušan Rauter | Oct 5, 2021 | Uncategorized |
A journey to become established E2E solution provider for enterprise E-commerce and company portals #omnichannel #ecommerce #Liferay #TIBCO #FOS Bintegra d.o.o. has since 2010 been one of the most recognized suppliers of software solutions in the telecommunications...
by Dušan Rauter | Jun 11, 2021 | Uncategorized |
Simple as that, choose Digital Self-Service Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. To succeed in Self-Service,...
by Dušan Rauter | Jun 10, 2021 | Uncategorized |
Regarding Harvard Business Review, 81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative. Ultimately, an investment into Self-Service is therefore an investment in customer experience. The resources...
by Dušan Rauter | Jun 9, 2021 | Uncategorized |
In last few years, a lot of trends are happening in Digital Self-Service area. Millennium generations are growing up and becoming service consumers. They are used to digital channels and tools. Also Coronavirus pandemic brought changes to us since people spent more...
by Dušan Rauter | Jun 8, 2021 | Uncategorized |
Self-service is the first step toward excellent digital customer experiences. Self-service is foundational for serving modern customer needs, but it is also key to decreasing cost-to-serve. The benefits of successfully implementing a portal with self-service...
by Dušan Rauter | Jun 7, 2021 | Uncategorized |
Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. While self-service can be delivered through many different channels such as...
by Dušan Rauter | May 26, 2021 | Best practices, Red Hat, Technology |
Business optimization with Red Hat Decision Manager Red Hat Decision Manager helps companies build applications that automate business decision. Automating processes eliminates the risk and cost of human error, process duplication and redundancy. With Red Hat Decision...
by Dušan Rauter | May 3, 2021 | Best practices, Red Hat, Technology |
Industries like travel and hospitality have been transformed by new ways of doing business. New services are now offered, and consumers interact with services differently. This trend of disruptive change is extending across other major industries, from financial...
by Dušan Rauter | Apr 12, 2021 | Best practices, Red Hat, Technology |
Disparate operations support systems (OSS) and business support systems (BSS) lack scalability and limit the value of network and application data. IT teams need federated access to legacy systems and data, while developers and partners need secure, easy access to...
by Dušan Rauter | Apr 1, 2021 | Best practices, Liferay |
Origins of Digital Self-Service The term Self-Service is not something we invented in last decade. The term originated from a retail grocer in 1917 when American grocer Clarence Saunders filed a patent for his “self-serving store”. Instead of compiling a list of goods...
