by Dušan Rauter | Jun 11, 2021 | Uncategorized |
Simple as that, choose Digital Self-Service Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. To succeed in Self-Service,...
by Dušan Rauter | Jun 10, 2021 | Uncategorized |
Regarding Harvard Business Review, 81% of customers across industries attempt to take care of matters themselves before reaching out to a live representative. Ultimately, an investment into Self-Service is therefore an investment in customer experience. The resources...
by Dušan Rauter | Jun 9, 2021 | Uncategorized |
In last few years, a lot of trends are happening in Digital Self-Service area. Millennium generations are growing up and becoming service consumers. They are used to digital channels and tools. Also Coronavirus pandemic brought changes to us since people spent more...
by Dušan Rauter | Jun 8, 2021 | Uncategorized |
Self-service is the first step toward excellent digital customer experiences. Self-service is foundational for serving modern customer needs, but it is also key to decreasing cost-to-serve. The benefits of successfully implementing a portal with self-service...
by Dušan Rauter | Jun 7, 2021 | Uncategorized |
Digital self-service or self-service is a term for customer service approach that empowers users to independently resolve issues or answer questions through digital channels. While self-service can be delivered through many different channels such as...
